Have Question? Here are some commonly ask questions.

We are geared towards making your experience worthwhile. Whether you need a simple way to transact or features to help define your finances, FoxPay is here to serve you.

What is FoxPay?

At FoxPay we have created a flexible digital payment solution to get better with your money, doesn’t rely on fees, helps you grow your savings , teaches you how to adapt to easy budgeting and seamlessly helps you track your money.

Is FoxPay a real bank?

FoxPay is not a bank. FoxPay is a financial technology company that offers banking services provided by our Safegate Microfinance Bank.

Does FoxPay have an office?

Yes we have an office. You can contact us to find out more or if you need to make any enquiry.

Office Address: 20c Akin Ogunlewe, Victoria Island, Lagos.
Contact Number: +234 916 000 1186.
Email: info@foxpay.ng

How to get started?

It is really easy! Simply download the FoxPay app on either iOS or Android, sign up in just a few minutes and you’re done.

Where can I download foxpay?

You can download the mobile app on from App store or Play store, or by clicking the link below.
Click to download the FoxPay mobile app

Does FoxPay work with all banks in Nigeria?

Yes, FoxPay works with all registered banks. And you can send money from your FoxPay wallet to any bank in Nigeria.

Where can I use my FoxPay wallet account?

You can use your FoxPay wallet anywhere.

Can I start using my account directly once I get the account details?

Yes, you can.

Can I transfer money from my FoxPay wallet account to any other account?

Yes, you can.

Can I transfer money to someone who does not have FoxPay

Yes, you can.

Do you have a mobile app?

Yes, FoxPay has a mobile app, available both on Android and iOS devices.

What level of software do you support for Andriod or iOS?

We support iOS devices running iOS 12 and above. We support Android devices with Android 8 and above.

How can i download the mobile app?

You can download the FoxPay mobile app from Google Play store and App store.

Or you can click on the link below to download the FoxPay mobile app on your Android and iOS device.
Click to download the FoxPay mobile app

Is your mobile app Secure?

All your transactions as well as money saved through FoxPay's web and mobile applications are securely done through an encrypted 256-bit HTTPS SSL connection.

Who can I send money to?

You send send money to anyone with a valid bank account and to a FoxPay wallet.

Is my money safe with FoxPay?

Yes, your money is safe with us. All wallets are secured with the same high-security encryption used by regular banks. Your money is fully protected by the Central Bank of Nigeria (CBN) and Nigerian Deposit Insurance Corporation (NDIC) policy.

What fees do you charge?

FoxPay doesn’t believe in unnecessary fees or profiting from our users’ misfortune.
We have no fees to sign up, no monthly service fees. However, FoxPay:

  • Gives you 30 free transfers every month if you sign up with your BVN.
    Extra transfers will cost 10 Naira each.
  • Everything else is free.

Please note that third-party services, such as money transfer used to deposit funds Or withdraw funds to your FoxPay wallet may impose their own fees per transaction.

What are the monthly limits on my account?

There are no monthly deposit limits.

Can I send an invite to my friend to download FoxPay

Yes, you can.

What do I do when I receive a debit alert but there is no credit in my wallet?

You can reach out to FoxPay support team.

How do I report an issue with the app?

You can contact us via email at support@foxpay.ng with any information you have, and we’ll get back to you with some follow-up questions/info.

How safe is FoxPay?

We have taken extra measures to secure the platform from intruders. FoxPay boasts of Secure Sockets Layer.

What is OTP?

The one time password is used for initiating transfers and withdrawals on your FoxPay account.

Are my card details safe?

Card details are very safe. Your card details are extremely safe and are kept where they cannot be compromised.

How secure is my money?

All saved funds are managed by Safegate Microfinance Bank, a CBN licensed microfinance bank.

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